Complaints and appeals

If you're unhappy about something, or think a warning or ban was unfair, we want to know.

1. Talk to us. Most problems can be sorted out quickly by talking to a member of staff or a moderator.
2. Open a ticket. If you're still unhappy, open a ticket on our Discord server and explain what happened. A senior leader will reply, usually within 3 days.
3. Appeal to the headteacher. If you're not happy with the reply, ask in the same ticket for the headteacher (the server owner) to look at it. Their decision is final.

Please be polite and give as much detail as you can, including screenshots. Complaints about a member of staff are always handled by someone more senior. Appeals against bans can be made once, at least 7 days after the ban.